Customer Policies

OFFICE HOURS

Eastern Standard Time: Monday through Thursday 7:30 a.m. to 4 p.m., and Friday 7:30 a.m. to noon. We are closed Saturday and Sunday, but you may leave a message, send a fax or E-mail.

ORDERING

All orders must be received by telephone, fax or email by 2pm the day prior to requested ship date. We cannot process ‘same-day’ orders. We do our best to have all plants on hand at all times but, on occasion, this is not possible due to weather conditions and seasonal availability. We offer specials at various times throughout the year, also based on seasonal availability.
 
ORDER MINIMUMS
 
There is a $50 order minimum. In addition, please observe minimum quantities as specified on the price list for each plant. We will automatically adjust plant orders to meet minimum quantity requirements.

SHIPPING

You may schedule your shipment to be received Sunday through Friday. Orders can be shipped in cardboard or insulated styrofoam boxes, depending on extreme heat or cold, at our discretion or upon your request. Ice packs are used during periods of warm weather. We ship directly via airline to the airport of your choice (freight collect), or to your door via our FedEx or USPS accounts, or we can bill to your shipping account.

CLAIMS

All plant quality issues/invoice discrepancies must be reported within 24 hours of customer receipt in order for us to be able to offer credits or provide replacements, as well as to help us trouble-shoot and improve our procedures. Photographs must be provided for claims due to quality issues.

PAYMENT

Shipments to new account customers must be prepaid by MasterCard, Visa, American Express or Discover. New customers, please complete the New Customer Forms and return by mail or fax prior to placing your initial order. Existing customers should verify expiration dates and provide updated credit card information as needed. Credit arrangements for long-term customers are available with an approved credit application. There will be a $20 charge on all returned checks. Accounts past 30 days will incur a finance charge of 2% per month . All accounts that have reached a status of 30 days past due will be put on hold.

TERMS & CONDITIONS

All prices are F.O.B. Tampa, Florida. All shipments become the consignee’s property upon acceptance by the carrier and any claims due to delay by carrier or weather conditions must be filed directly with the carrier. All prices are subject to change without notice.

IMPORTANT NOTICE

Please be aware that many states impose restrictions on the purchase and sale of certain aquatic plants. We do our best to abide by all state and federal regulations regarding restricted plants. For more information regarding your particular state see the links to the USDA Invasive and Noxious Weeds List and National Plant Board under the Existing Customer Information page, or call your local State Department of Agriculture.